Anonymous
map-marker College Station, Texas

Very helpful and quick response

I needed some advice and a few activation pads to install my Keelguard and the tech was very helpful and quick to send me what I needed. This is the second product I have bought from them and I have been pleased with the product and service each time. Thanks for the help
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User's recommendation: Helpful advice/service

Mr.I S

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Verified Reviewer
| map-marker Huntsville, Alabama

Never received product

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Ordered a Hydrowave on the 10th. Today is the 24th, still no product. Called 3 times and spoke with the same CSR. Gave me the run-a-round claiming the product is in stock. She did not know why it was not shipped. I ask her to cancel this order. With me being in the customer service business with 1200 locations, this is not acceptable business practice.
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Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase

William H Abl
map-marker Huntsville, Alabama

Bad actuator,on Micro jack

Had jack plate on for a month, stuck on up possession would not go down.My mechanic determined it was the actuator,called CNC they sent me a new one with in 4 days that was good, its just a shame to have to deal with that on a fishing trip . Found out this is not uncommon.but I appreciate the quick response!
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Loss:
$100
Pros:
  • Seam good

Preferred solution: Apology

User's recommendation: I hope it does not happen again

user115121692005

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Verified Reviewer

Terrible customer service

Returns are for less than purchases price!! Paid extra for 2 day shipping arrived weeks late!!! Refund offered way less than purchases price !! Beware don't buy from these crooks !!! Find a company that has customer service
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Loss:
$36
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don't buy from them

Murdock Phn

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Verified Buyer
|

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Verified Reviewer
| map-marker Burtrum, Minnesota

Horrible customer service, slowest shipping imaginable.

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TH Marine Supplies - Horrible customer service, slowest shipping imaginable.
Placed my order over two weeks ago and still hasn't shipped yet. No mention of them being backlogged when order was placed. Cannot reach anyone by phone. I don't believe they even have a warehouse, I think they dropship from various manufacturers.
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User's recommendation: Take your business elsewhere!

STEVEN H Dyl

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Verified Buyer
|

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Verified Reviewer

Ordered something online on 7/13, never received it. Tried calling,no response. Got PayPal involved and all of a sudden a package is shipped. Got the package two days ago and it’s the wrong item.

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TH Marine Supplies - Ordered something online on 7/13, never received it. Tried calling,no...
TH Marine Supplies - Ordered something online on 7/13, never received it. Tried... - Image 2
TH Marine Supplies - Ordered something online on 7/13, never received it. Tried... - Image 3
TH Marine Supplies - Ordered something online on 7/13, never received it. Tried... - Image 4
Got paypal involved again to get a refund! Still have not heard from TH Marine. Horrible customer service! Wont ever be doing business with them again!
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Preferred solution: Full refund

User's recommendation: Be wary!

Anonymous
map-marker Stuart, Florida

Didn’t ship item. Two months and still waiting.

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Ordered an item. Still hasnt shipped two months later. No help from the support team. Told it will ship sooner or later. Bad custyservixe
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George S Wll

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Verified Reviewer

Order through cabelas

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I placed and order on the 21st of August it was to ship on the 23rd Of August but cabelas cant give me a tracking for my order. The order number is W14320**** can you check on this order and let me know when I should receive it. I probably will not buy any more of your products
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Preferred solution: Deliver product or service ordered

User's recommendation: Not to buy from this place

Maleeah Rjh
map-marker Carrollton, Texas

Not happy

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Had a small billing issue. It took me 20 minutes to find their number and to jump through hoops to finally get through to someone that could correct a TH Marine billing issue.
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User's recommendation: Good luck getting through to a person

Max F Ahu

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Verified Reviewer

CMC Tilt and Trim

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TH Marine Supplies - CMC Tilt and Trim
My CMC is making a loud winding noise when it gets to a certain height, I have a video I can attach with email
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Preferred solution: I just need help and I’m looking for suggestions and or replacement parts

Chad w Byc

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Verified Reviewer
| map-marker Fort Worth, Texas

I purchased a red trolling motor balancer all the color has faded out white.

I've had it in my boat in fresh water on bull shoals lake I'm a guide here color has just faded out to white.
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1 comment
Shawn W Zhb

I have experience the same issue as you describe. I purchased a one and it is also now "white", or aluminum color.

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